Join the UK Head Office of a globally recognised brand at an exciting time of growth and transformation. Based in Guildford, this is a fantastic opportunity to become part of a thriving business that is continuing to expand its market presence. Working closely with an inspiring Head of Sales and Marketing, you will enjoy a varied and fast-paced role where no two days are the same. If you are looking for the chance to make a real impact, develop your skills, and grow your career within a supportive and ambitious team, this could be the perfect opportunity.
Job Title: Sales Support Administrator
Location: Guildford – office based
Salary: £26,000 – £30,000 – depending on experience
Benefits: 25 days plus bank holidays, plus additional holiday for close over Christmas, discretionary bonus, pension and private healthcare after 3 months
Sales Support Administrator – About The Role
Working closely with the Head of Sales, you will be at the heart of the sales function, building strong relationships with customers and internal teams to ensure a seamless customer journey from enquiry through to delivery. This is a varied role where no two days are the same, offering the opportunity to develop your skills in sales support, customer relationship management, reporting, and business development within a fast-paced and collaborative environment. Main Responsibilities:
- Providing proactive administrative and commercial support to the Head of Sales, helping to keep the sales function running smoothly and efficiently.
- Managing and maintaining accurate customer, sales and CRM data, producing meaningful reports and market insights that support business growth and decision-making.
- Acting as a trusted point of contact for customers, confidently handling enquiries relating to orders, pricing, product specifications, samples and delivery updates while providing exceptional customer service.
- Collaborating with colleagues across the business to ensure customer requirements are communicated effectively and orders are delivered accurately and on time.
- Supporting marketing initiatives, business development activities and representing the business at trade shows and industry events across the UK and Europe, helping to strengthen customer relationships and promote the brand.
The successful candidate will have:
- Previous experience in a Sales Support, Sales Administration or Customer Service role, with a passion for delivering exceptional customer experiences.
- Excellent communication and organisational skills, with the ability to build strong working relationships with customers and colleagues at all levels.
- Strong attention to detail and confidence using Microsoft Office, particularly Excel (including Pivot Tables and VLOOKUPs), alongside Word and PowerPoint.
- Experience using CRM and ERP systems, with the ability to manage, interpret and maintain accurate business data.
- A proactive, positive and flexible approach, with the ability to manage multiple priorities and work effectively as part of a supportive team.
- A willingness to travel occasionally within the UK and Europe to support business activities (a full UK driving licence would be advantageous).