An exciting opportunity has arisen for an experienced Credit Controller to join a well-established, successful international business based near Alton. Working closely with the Group Finance Manager, you will be responsible for managing the credit control function while building strong customer relationships, and working as part of a collaborative finance team. This is a varied position that requires diligence, strong communication skills, and the ability to work effectively with customers and internal teams.
Credit Controller – About The Role
As a Credit Controller, you will play an integral part in managing and maintaining the company’s credit control processes, ensuring timely collections and minimising the risk of bad debts. Key responsibilities include:
- Managing the credit control process through telephone calls and emails
- Chasing outstanding debt while maintaining excellent customer relationships
- Negotiating payment plans and resolving payment queries promptly and professionally
- Maintaining accurate records of customer communications and payment arrangements
- Producing aged debtor reports and providing regular updates on outstanding accounts
- Opening new customer accounts and carrying out credit checks and credit limit reviews
- Raising credit notes and processing returns
- Posting daily customer receipts and processing credit card payments
- Completing daily and monthly bank reconciliations across multiple currencies
- Reconciling the sales ledger control account to the aged debtors ledger
- Producing customer statements and supporting month-end and year-end processes
- Assisting with sales reporting and royalty calculations
- Investigating debit note queries and resolving discrepancies
- Supporting the wider finance team with administrative and office duties as required
The successful Credit Controller will have:
- Previous experience within a Credit Controller or similar role
- Strong understanding of credit control processes and best practice
- Excellent communication skills (written and verbal)
- Strong organisational skills with the ability to prioritise a busy workload
- High attention to detail and excellent accuracy
- Confident using Microsoft Excel and various accounting systems
- A proactive, customer-focused approach with excellent problem-solving skills
- The ability to work independently while contributing positively to a supportive finance team